Hire Talent
Hire Customer Service talent in Kenya
Kenya is a growing hub for call centres and customer care. We find friendly, articulate people who look after your customers on the phone, in chat and in person.
Your customers judge your brand by every conversation. We recruit customer service agents, front-office staff and team leaders who communicate clearly in English and Kiswahili, stay calm under pressure and know their way around a CRM.
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Customer Service
Roles we recruit
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01
Customer Service Agent
Phone, email, chat and social-media support.
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02
Call Centre Agent
Inbound and outbound calls for local and international clients.
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03
Receptionist / Front Office
The first impression: visitors, calls and bookings.
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04
Client Relations Officer
Looking after key customers and resolving complaints.
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05
Quality Assurance Analyst
Call monitoring, scoring and coaching to raise standards.
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06
Team Leader / Supervisor
Shift scheduling, targets and daily coaching.
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07
Customer Experience Manager
Customer journeys, feedback and service strategy.
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08
Collections Agent
Respectful, effective debt recovery for lenders and utilities.
What Kenyan employers look for
- Clear spoken and written English and Kiswahili
- Additional languages for regional desks, such as French or Arabic
- CRM and help-desk tools: Zendesk, Freshdesk, Salesforce
- Typing speed and accuracy for chat and email support
- Patience, empathy and complaint handling
- Comfort with shift work and service-level targets
Industries we recruit for
- BPO & call centres
- Telecoms
- Banking & fintech
- Insurance
- Hospitality
- Healthcare
- E-commerce
- Utilities
Every candidate is screened, interviewed and reference-checked before you see a shortlist.
Our recruitment processExplore other sectors
Looking for Customer Service talent?
Tell us about the role and we will send you a shortlist of qualified candidates.
